Prices and plan details were checked on the vendors' own pricing pages on September 26, 2026 and can change — always confirm on the vendor's site. CustGPT publishes this page and is one of the products compared. Product names are trademarks of their respective owners; CustGPT isn't affiliated with or endorsed by them.
Both CustGPT and Chatbase let you train an AI agent on your own content and deploy it on your website. They differ most in how much AI usage you get for your money, what's included versus sold as an add-on, and a few specialist features.
Quick verdict
- Choose CustGPT if you want far more AI replies per dollar, your own branding included from Growth up, premium models on every paid plan, and human handoff and lead capture built in.
- Choose Chatbase if you need a free plan, voice and telephony agents, outbound campaigns, or a large number of separate agents on a mid-tier plan.
Pricing compared
| CustGPT | Chatbase | |
|---|---|---|
| Entry paid plan | $19.99 / month — 1,500 AI replies | $40 / month — 700 message credits |
| Next plan up | $49 / month — 4,000 AI replies | $150 / month — 4,000 credits |
| Mid plan | $119 / month — 10,000 replies | $150 / month — 4,000 credits |
| Top self-serve plan | $419 / month — 40,000 replies | $500 / month — 15,000 credits |
| Yearly discount | Over 40% | 20% |
| Remove branding | Included on Growth & Scale | $99 / month add-on |
| Extra usage | Upgrade plan | $40 per 1,000 credits |
| Free option | 7-day free trial | Free plan (50 credits) + 7-day trial |
Per 1,000 messages, CustGPT works out at roughly $10–$13 across its plans, while Chatbase ranges from about $33 to $57.
Features compared
| Feature | CustGPT | Chatbase |
|---|---|---|
| Train on website, files and custom answers | ✅ | ✅ |
| Answers with sources | ✅ | ✅ |
| Premium AI models | ✅ Claude Sonnet 5, GPT-5.6 Sol, Gemini 3.1 Pro | ✅ Advanced models from Hobby |
| Actions (call your APIs) | ✅ All plans | Not confirmed on pricing page |
| Human handoff with live replies | ✅ All plans | ✅ Help desk on Standard+ |
| Lead capture + leads inbox | ✅ All plans | Not confirmed on pricing page |
| Voice & telephony | — | ✅ Standard+ |
| Outbound campaigns | — | ✅ Standard+ |
| Agents on mid plan | 2 | 18 |
| Team seats (entry / mid / top) | 1 / 4 / 10 | 2 / 3 / 5 |
| Automatic content refresh | ✅ Growth & Scale | Not confirmed on pricing page |
| API & webhooks | ✅ Growth+ | ✅ API on Standard+ |
| Slack & Telegram | ✅ Growth+ | Integrations from Hobby |
| SSO, audit logs, HIPAA | Enterprise (contact us) | ✅ Enterprise |
Point CustGPT at your site and get an AI agent that answers from your content, with sources. Every plan starts with a 7-day free trial.
Which costs less for your business?
| Monthly need | Best Chatbase option | Best CustGPT option |
|---|---|---|
| Under 700 messages, badge OK | Hobby — $40 | Basic — $19.99 |
| 3,000 messages, own branding | Hobby + 2,300 extra credits + branding — about $231 | Growth — $119 |
| 10,000 messages, own branding | Standard + 6,000 extra credits + branding — about $489 | Growth — $119 |
| 30,000 messages, own branding | Pro + 15,000 extra credits + branding — about $1,199 | Scale — $419 |
CustGPT costs less at every volume in this table, from small sites on Basic to busy support teams on Scale.
Switching from Chatbase to CustGPT
- Start a 7-day CustGPT trial on the plan that fits your monthly volume.
- Add the same website, files and custom answers you trained Chatbase on.
- Copy your instructions and greeting, and choose a premium model if you used one.
- Turn on human handoff and lead capture if you need them.
- Replace the Chatbase embed with CustGPT's script tag.
Frequently asked questions
Is CustGPT cheaper than Chatbase?
For most real-world volumes, yes. CustGPT's $119 Growth plan includes 10,000 AI replies and branding removal; Chatbase's $150 Standard plan includes 4,000 credits, and removing branding costs another $99 a month.
Does Chatbase have features CustGPT doesn't?
Yes — voice and telephony agents, outbound campaigns, a free plan and more agents on its Standard plan.
Which is better for customer support on a website?
If you want the most AI replies per dollar with human handoff, lead capture and your own branding, CustGPT is the better value. If you also need phone or voice support, Chatbase covers that.
Can I try both before deciding?
Yes. Chatbase has a free plan and a 7-day trial on paid plans; CustGPT has a 7-day free trial on every plan.