Prices and plan details were checked on the vendors' own pricing pages on September 26, 2026 and can change — always confirm on the vendor's site. CustGPT publishes this page and is one of the products compared. Product names are trademarks of their respective owners; CustGPT isn't affiliated with or endorsed by them.
Chatbase is a popular platform for building AI agents trained on your own data. Its tiers are priced around message credits — the number of AI messages you can send each month — plus add-ons for extra credits, extra agents and removing branding.
Chatbase plans at a glance
| Plan | Monthly price | Message credits / month | AI agents | Training data | Team members |
|---|---|---|---|---|---|
| Free | $0 | 50 | 1 | 1 MB | 1 |
| Hobby | $40 | 700 | 1 | 10 MB | 2 |
| Standard | $150 | 4,000 | 18 | 20 MB | 3 |
| Pro | $500 | 15,000 | 11 | 40 MB | 5 |
| Enterprise | Custom | Custom | Custom | Custom | Custom |
Chatbase offers 20% off when you pay yearly, and a 7-day free trial on paid plans. On the free plan, agents are deleted after 14 days of inactivity.
What each Chatbase plan adds
- Hobby — advanced models, integrations, basic analytics and attachments.
- Standard — help desk, voice, telephony, outbound campaigns, API access and advanced integrations such as Stripe and Zendesk.
- Pro — advanced analytics, source suggestions and tickets as a knowledge source.
- Enterprise — SSO, custom roles, white-labelling, audit logs, SLAs, a success manager and HIPAA eligibility.
Chatbase add-ons
| Add-on | Price |
|---|---|
| Extra message credits (auto-recharge) | $40 per 1,000 credits |
| Extra AI agent | $25 per agent / month |
| Remove "Powered by Chatbase" branding | $99 / month |
Cost per 1,000 messages
| Plan | Price | Credits | Cost per 1,000 |
|---|---|---|---|
| Chatbase Hobby | $40 | 700 | $57.14 |
| Chatbase Standard | $150 | 4,000 | $37.50 |
| Chatbase Pro | $500 | 15,000 | $33.33 |
| Chatbase extra credits | $40 | 1,000 | $40.00 |
| CustGPT Basic | $19.99 | 1,500 replies | $13.33 |
| CustGPT Starter | $49 | 4,000 replies | $12.25 |
| CustGPT Growth | $119 | 10,000 replies | $11.90 |
| CustGPT Scale | $419 | 40,000 replies | $10.48 |
What Chatbase really costs: three scenarios
| You need… | Chatbase (monthly) | CustGPT (monthly) |
|---|---|---|
| ~700 messages, branding is fine | $40 (Hobby) | $19.99 (Basic, 1,500 replies) |
| ~4,000 messages, your own branding | $249 (Standard + branding) | $119 (Growth, 10,000 replies, branding included) |
| ~15,000 messages, your own branding | $599 (Pro + branding) | $419 (Scale, 40,000 replies, branding included) |
Even at low volumes, CustGPT Basic costs half as much as Chatbase Hobby with more than twice the messages — and the gap grows as volume rises or you need your own branding.
Point CustGPT at your site and get an AI agent that answers from your content, with sources. Every plan starts with a 7-day free trial.
How to pay less for Chatbase
- Pay yearly to take 20% off.
- Avoid the $99 branding add-on if a "powered by" badge is acceptable.
- Right-size credits — auto-recharge at $40 per 1,000 adds up fast in busy months.
- Check which models use more credits before switching models.
- Compare per-message costs with alternatives that bundle more replies per dollar.
When Chatbase is a good fit
Chatbase makes sense if you want a free plan to experiment, need voice or telephony agents, or want many agents (18 on Standard). If your priority is the most AI replies per dollar on your website, with branding, human handoff and lead capture included, see the CustGPT vs Chatbase comparison.
Frequently asked questions
How much does Chatbase cost?
Chatbase has a free plan, then Hobby at $40 a month, Standard at $150 and Pro at $500, billed monthly. Yearly billing takes 20% off. Enterprise is custom.
How much does it cost to remove Chatbase branding?
Removing the "Powered by Chatbase" branding is a $99-per-month add-on.
What happens if I run out of Chatbase message credits?
You can buy more through auto-recharge at $40 per 1,000 credits, or upgrade to a higher plan.
Is there a cheaper alternative to Chatbase?
For website AI agents at volume, yes. CustGPT's Growth plan includes 10,000 AI replies and branding removal for $119 a month, compared with $249 for Chatbase Standard with 4,000 credits plus the branding add-on.
Does Chatbase have a free trial?
Chatbase has a free plan with 50 message credits a month and a 7-day free trial on its paid plans.