Prices and plan details were checked on the vendors' own pricing pages on September 26, 2026 and can change — always confirm on the vendor's site. CustGPT publishes this page and is one of the products compared. Product names are trademarks of their respective owners; CustGPT isn't affiliated with or endorsed by them.
Intercom is a full customer service suite — shared inbox, help centre, messaging and more — with Fin as its AI agent. Its pricing has two parts: per-seat plans for your team, and a per-outcome charge for everything Fin resolves.
Intercom pricing at a glance
| Component | Price |
|---|---|
| Essential plan | $29 per seat / month (billed annually) |
| Advanced plan | $85 per seat / month (billed annually) |
| Expert plan | $132 per seat / month (billed annually) |
| Fin AI agent | $0.99 per outcome |
| Free trial | 14 days, no card required |
An outcome is charged when a customer confirms their question was resolved, doesn't ask for further help, or when Fin completes a workflow.
What Fin costs per month at different volumes
| AI outcomes per month | Fin charge | + 2 Essential seats | + 5 Advanced seats |
|---|---|---|---|
| 500 | $495 | $553 | $920 |
| 1,000 | $990 | $1,048 | $1,415 |
| 3,000 | $2,970 | $3,028 | $3,395 |
| 5,000 | $4,950 | $5,008 | $5,375 |
Because the AI charge scales with success, the better Fin performs, the more you pay. That's fair per outcome, but it makes monthly budgeting difficult — especially during seasonal peaks.
Flat-price alternative for website AI support
CustGPT charges a flat monthly price for a bundle of AI replies, with team seats included. A reply isn't the same unit as an outcome — a resolved conversation often takes a few replies — so the table assumes about 3 AI replies per resolved conversation.
| Resolved conversations / month | ≈ AI replies | Intercom Fin (+ 2 Essential seats) | CustGPT |
|---|---|---|---|
| 500 | 1,500 | $553 | $19.99 (Basic) or $119 with 4 seats (Growth) |
| 1,000 | 3,000 | $1,048 | $119 (Growth, 4 seats) |
| 3,000 | 9,000 | $3,028 | $119 (Growth, 4 seats) |
| 5,000 | 15,000 | $5,008 | $419 (Scale, 10 seats) |
Point CustGPT at your site and get an AI agent that answers from your content, with sources. Every plan starts with a 7-day free trial.
When Intercom Fin makes sense
Intercom is a strong choice if you want one vendor for your entire support operation — inbox, ticketing, help centre, product tours and AI — and your budget can absorb usage-based pricing. Paying only for outcomes can also suit very low volumes.
When a flat-price AI agent is better
If what you need is an AI agent on your website that answers from your content, hands off to your team and captures leads — working alongside whatever inbox you already use — a flat monthly bundle is far cheaper and easier to budget. See the full CustGPT vs Intercom comparison.
Frequently asked questions
How much does Intercom Fin cost?
Fin costs $0.99 per outcome, in addition to an Intercom plan priced per seat: $29 (Essential), $85 (Advanced) or $132 (Expert) per seat per month, billed annually.
What counts as a Fin outcome?
An outcome is charged when a customer confirms their issue is resolved, doesn't ask for more help after Fin's answer, or when Fin completes a workflow.
Is there a cheaper alternative to Intercom Fin?
For website AI support, yes. CustGPT's Growth plan costs $119 a month for 10,000 AI replies and 4 team seats, regardless of how many conversations are resolved.
Does Intercom have a free trial?
Intercom offers a 14-day free trial with no credit card required.