Prices and plan details were checked on the vendors' own pricing pages on September 26, 2026 and can change — always confirm on the vendor's site. CustGPT publishes this page and is one of the products compared. Product names are trademarks of their respective owners; CustGPT isn't affiliated with or endorsed by them.
Tidio is popular with small online stores for live chat, visitor flows and a shared inbox, with Lyro as its AI agent. CustGPT is built the other way round: the AI agent is the product, with human handoff and lead capture built in.
Quick verdict
- Choose CustGPT if you want the AI to answer most questions from your website and documents, with a large monthly AI allowance at a flat price.
- Choose Tidio if live chat and marketing flows are your priority and you only need occasional AI help.
Pricing and AI allowance compared
| CustGPT | Tidio | |
|---|---|---|
| Free option | 7-day free trial | Free plan: 50 billable conversations/month; 50 Lyro AI conversations one-time |
| Entry plan | $19.99/month — 1,500 AI replies | Starter $24.17/month — 100 billable conversations; 50 Lyro AI conversations one-off |
| Mid plan | $119/month — 10,000 AI replies | Growth from $49.17/month — from 250 billable conversations; Lyro quota varies by usage tier |
| Higher tiers | $419/month — 40,000 AI replies | Plus from $300/month + usage; Premium custom, from 3,000 Lyro conversations/month |
| Free trial on paid plans | 7 days | 7 days (Starter, Growth) |
On Tidio's lower tiers, the included Lyro AI conversations are a one-off allowance rather than a monthly quota. If you expect the AI to handle hundreds or thousands of questions each month, CustGPT's flat bundles include far more AI usage for the price.
Features compared
| Capability | CustGPT | Tidio |
|---|---|---|
| AI answers trained on your website | ✅ Crawls whole site, sitemaps, files | ✅ Lyro |
| Answers with source links | ✅ | Not compared here |
| Actions that call your APIs | ✅ | Not compared here |
| Human handoff | ✅ Live replies from the conversation inbox | ✅ Full live-chat inbox |
| Lead capture | ✅ Leads inbox with statuses | ✅ |
| Visitor flows / marketing automation | — | ✅ |
| Premium AI model choice | ✅ Claude, GPT, Gemini | Not compared here |
| Telegram | ✅ Growth+ | Not compared here |
| REST API & webhooks | ✅ Growth+ | Not compared here |
Point CustGPT at your site and get an AI agent that answers from your content, with sources. Every plan starts with a 7-day free trial.
Which fits your business?
If most of your conversations are questions your website already answers — shipping, returns, sizing, opening hours — an AI-first tool will resolve more of them for less. If your team wants to chat live with shoppers and run proactive campaigns, Tidio's live-chat suite is built for that, and you can add AI on top as your budget allows.
Frequently asked questions
Is CustGPT cheaper than Tidio for AI conversations?
For AI usage, yes. CustGPT's $19.99 Basic plan includes 1,500 AI replies a month (and Starter 4,000 for $49), while Tidio's lower tiers include a one-off allowance of 50 Lyro conversations.
Does Tidio have a free plan?
Yes. Tidio's free plan includes 50 billable conversations a month and a one-time allowance of 50 Lyro AI conversations.
Can CustGPT hand conversations to a person like live chat?
Yes. Visitors can ask for a person, your team is alerted, and team members reply live from the conversation inbox while the AI pauses.
Which is better for an online store?
If you want AI to handle most routine questions, CustGPT. If live chat and marketing flows matter most, Tidio.